Frequently Asked Questions

Double Take:

Q: Do you have parking at the Mission’s Double Take store?
A: Yes, there are plenty of parking spaces on the east side of the store.

Q: Does Double Take have sales?
A: Yes. There are always items on sale at Double Take, and dozens of new items are placed on the sales floor daily.

Q: Do you have only used items? 
A: We always have brand-new items for sale. Double Take also carries vintage and designer labels.

Q: When can I drop off donations? 
A: Please bring your donations during business hours. There is a large bin inside the store near the entrance.

Donations:

Q: How much of my donation actually goes to help people?
A: 78% of every Mission dollar goes into our work of helping others.

Q: Aren’t you wasting my donation dollars on mailings?
A: We strive very hard to be trustworthy stewards of our resources, and always maintain careful control of fundraising expenses. We do not expect every donor to respond to each mailing we send out. However, our mailings do generate significant resources for the ongoing work of the Mission, and are well worth doing.

Q: Will you keep my personal information secure?
A: Rest assured that YSM neither rents nor trades the names of our supporters. Donors’ names are always held in strictest confidence.

Q: Are my gifts tax-deductible?
A: Yes. Any gifts of funds you make to YSM are eligible for a tax receipt. Receipts can be requested on a gift-to-gift basis, or we can provide you with an annual receipt to include all gifts given in any calendar year. Gifts of tangible items (food, toys, clothing, furniture, computers etc.) may also be tax deductible under CRA guidelines. Each donation is evaluated individually.

Q: Can I control how much mail YSM sends me?
A: Yes, you can. We send out seasonal fundraising mailings and publish our Urban Lights newsletter four times per year. We also have a quarterly booklet we call Prayer for the City which can be used as a devotional/prayer guide. You can receive any or all of these items–or none of them, if you prefer. Just let us know your preference and we will respect it. It is important to note that you will still receive any mailings that are in preparation at the time your request reaches us. But after about 3 months, any unwanted mail should cease.

Q: Is there any way I can cut down on unwanted solicitation mail from other organizations?
A: You can go to the Canadian Marketing Association’s website and register on their Do Not Contact list. Reputable charities always avoid mailing to anyone on this list. The website for this free service is http://www.the-cma.org/?WCE=C=47|K=224217.

Daycare:

Q: How can I get a subsidy for your daycare?
A: CCC daycare is a fully licensed child care that has a purchase of service agreement with the City of Toronto. Subsidy information is available at http://www.toronto.ca/children/subsidy.htm.

Q: What education does your staff have?
A: All of our program staff have their Early Childhood Education Diplomas, and all are registered with the College of Early Childhood Educators, http://collegeofece.on.ca/home.php.

Q: How do I get on your waiting list?
A: Simply call daycare at 416-355-3574. We’ll need your name, phone number, your child’s name and date of birth, and when you wish to start care.

Q: Does a person have to be a Christian to come to your daycare?
A: No, you do not have to be a member of any church to come, and we do not expect you or your family to convert. We do pray before meals and have a daily Bible story circle.

Q: Do you belong to any professional organizations?
A: The CCC daycare is a member of the Association of Christian Schools International, http://www.asci.org, and Umbrella Child Care Services, http://www.umbrelladaycare.com.

Volunteer:

Q: Can I volunteer with my children?
A: We do have some events and occasions where children can volunteer with their parents or guardians. Ask us about the options and possibilities.

Q: Can I bring my friend to volunteer with me?
A: We understand that it can fun and rewarding to volunteer with a friend. But please understand that some roles are for individuals only. Your friend is more than welcome to contact us to find out more about volunteering with YSM, and we may very well be able to place both of you in the same program.

Q: What should I wear to volunteer with YSM?
A:  Casual, modest, comfortable shoes and clothes are fine.

Q: What if I have a special physical need?
A: We provide the physical requirements of each position so volunteers can determine which jobs are right for them. Please let us know–either by filling it in on the application form or during your interview–if you need any special accommodation, and we will do our best to accommodate you. We want your experience to be the best it can be.

Q: Do I have to wear a name tag?
A: Yes, all volunteers and staff wear name tags with first names only. It is nice to know everyone’s name, and makes the environment that much more special for our community.

Food Bank:

Q: How can I access the Food Bank?
A : Our food bank helps families in need who live in our area. If this is your case, please make an appointment with our coordinator. You will need to bring your children and your identification, along with your proof of income and proof of rent. If you don’t meet the above requirements you will be served once, and we will assist you in finding another food bank to help you.

Q: I am a shut-in with mobility needs. Do you deliver?
A: Unfortunately, our food bank does not have the capacity to offer this type of service. However, you can ask a friend or relative to pick up the food for you. If you need special assistance, feel free to contact our food bank. Our staff will be happy to assist you.

Seniors:

Q: Do seniors really go to camp, and what do they do there?
A: Yes, seniors go to camp and they participate in a variety of activities such as swimming, boating, nature walks, hay rides, outings, sing-a-longs, movies, spiritual reflection, etc. They look forward to going every summer.

Q: Is transportation provided for seniors to come to the Christian Community Centre?
A: Yes, transportation is provided at no cost for seniors who have limited mobility and who live within our catchment area.

New Hope Fellowship:

Q. Who decides what activities are planned for the Thursday night after-dinner program?
A. Five New Hope Fellowship members are elected to serve on a committee with staff. They meet twice a month to plan the various activities as well as discuss how New Hope Fellowship can help individual members achieve their personal goals.

Q. Who can come to New Hope Fellowship?
A. New Hope Fellowship is for adults ages 16 and older.