FAQ

FAQ

How do I change my mailing address?

To change your mailing address, please call 416-929-9614 or email us at info@ysm.ca with your updated information.

What happens when I make an online donation?

When you make an online donation, you will receive an email confirmation message with a tax receipt. If you do not receive an email confirmation, check your junk mail or contact us at 416-929-9614 or info@ysm.ca. Receipts can be mailed to the address you have provided.

Where does my money go?

See our Annual Report and Financial Report for more details on how you have made an impact in our community.

When do I get my receipt?

One-time donors will get a receipt in the mail shortly after they complete the payment process. Monthly donors receive consolidated receipts for all the gifts they have made in one year, issued before the end of February of the following year. If you make more than one donation each year, you have a choice of receiving a receipt after every gift or a consolidated receipt for all gifts given in one year. Please contact Donor Services at 416-929-9614 or info@ysm.ca to make this change.

How do I change my credit card info?

To make any changes to your credit card information or to change your monthly donation payments, please contact us at 416-929-9614.

How do I change the frequency of my mailings?

We strive to be accountable and efficient with our mailings. It is one of our main sources of gifts from our generous donors; without these gifts we would be unable to continue to serve our hurting neighbours. If you would like to increase or decrease the amount of mail you receive, please contact us at 416-929-9614. Changes require 8-10 weeks to take effect.

Are my gifts tax-deductible?

Yes. Any gifts of funds you make to YSM are eligible for a tax receipt. Gifts of tangible items (food, toys, clothing, furniture, computers, etc.) may also be tax deductible under CRA guidelines. Each donation is evaluated individually.

Will you keep my personal information secure?

Rest assured that we neither rent nor trade the names of our supporters. Donors’ contact information is always held in the strictest of confidence and while we may share the information with our partners to assist us with our fundraising, we make every effort to comply with all governing privacy laws as well as the Canadian Marketing Association’s direct marketing guidelines. For further information, review our Privacy and Fundraising Policies.

How can I cancel a payment?

If you would like to cancel a payment or are having any other difficulties making a transaction, please call 416-929-9614 and we will be happy to assist you.

Where can I learn more about YSM’s recent brand refresh?

Find the FAQ on our brand refresh here.