To change your mailing address, please call 416-929-9614 or email us at with your updated information, including your first and last name, complete old mailing address and new address information, along with your telephone number.

Once you make an online donation, you will receive an email confirmation message with an attached electronic tax receipt.

If you do not receive an email confirmation shortly after completing your donation, please check your junk / spam mail folders or contact us at 416-929-9614 or email Your receipt will be e-mailed to the email address you provide, or mailed to the mailing address you stipulate.

See our Annual Report and Audited Financial Statements for more information on how your kind support has made an impact on our community. 

One-time donors will get a receipt by mail shortly after they make their donation. Monthly donors receive a consolidated receipt for all the gifts they have made in a year, which will be either mailed or emailed before the end of February of the following year, as mandated by Canada Revenue Agency regulations.

If you make more than one donation in a year, you have a choice of receiving a receipt after each gift or one consolidated receipt for all gifts in a given year. Please contact Donor Services at 416-929-9614 or to change your receipt arrangement.

To make any changes to your credit card information or to change your monthly donation payments, please contact us at 416-929-9614.

We strive to be accountable and efficient with our mailings. Mail is a significant source of gifts from our generous donors; without such gifts, we would be unable to continue to serve the rising numbers of neighbours in need.

If you would like to increase or change the amount of mail you receive, please contact us at 416-929-9614. Please note changes may require 8-10 weeks to take effect, and you may still receive an additional mailing or two after decreasing or halting the mailings you are to receive, due to the production timelines for our letters

Yes. Funds of $20 or more which are donated to YSM will be acknowledged with a tax receipt, so long as complete donor information, including name and contact information, is provided.

Gifts of tangible items – like food, toys, clothing, furniture, computers, etc. – may also be tax deductible under CRA regulations. Each donation will be evaluated individually and only those valued at $200 or more, with proof of value, will be receipted

Yes —  we neither rent nor trade the names of our supporters. Donors’ contact information is always held in the strictest of confidence and while we share select information with our trusted partners in select circumstances, to assist us with fundraising, every precaution is taken to comply with all governing privacy laws, as well as the Canadian Marketing Association’s direct marketing guidelines. For further information, review our Privacy and Fundraising Policies 

If you would like to cancel a payment or are having any difficulty in making a transaction, please call 416-929-9614 during business hours and we will be happy to assist you. Thank you!